Currently, we only offer delivery services throughout the entirety of the UK.
Shipping Costs
All products available in the store come with free shipping.
Delivery Time
Processing/Shipping: Processing time is 1-3 business days. Delivery: Delivery within 3-5 business days from the first scan of your order with the carrier.
Receiving the Wrong Product
Mistakes happen, and we apologize for that! Please contact us via Email or Chat, and we will create a return for the incorrect item. Once the item has been successfully collected or received by the carrier, we will create a new order at no charge for you, and a new order number with tracking information will be emailed to you.
Receiving Damaged Product
If your product arrives damaged, please do not hesitate to contact us within 30 working days so that we can address the issue and work with you to find the best solution.
Lost in Transit
Carriers are not perfect, and sometimes a package can get lost. In the case of orders lost in transit, we ask that you contact us via email with your order number, and we will contact the carrier to confirm it is lost. Once confirmed, we will resend your order with a new order number and tracking information. All claims will be handled by HYSapientia.
Order Cancellation We strive to process orders as quickly as possible. Therefore, you should request to cancel your order within 6 hours of placing it. You can contact our customer service team to handle this for you. If the product has already been shipped, we will arrange for a return.
