Question 1: Does your oven produce smoke during cooking?
Answer: Air fryer ovens do not produce smoke during cooking, but not all brands. Represents HYSapientia only.
Question 2: Will it explode during cooking?
Answer: Our ovens need to undergo strict internal tests before entering the markets of various countries. These test data will be published in our various sales channels. Please rest assured
Question 3: What certification do your products have?
Answer: We have completed CE, ROHS, FCC, UKCA and other related safety certifications, which can be found on our official website.
Question 4: Seeing that your after-sales reviews mentioned that the appearance of the product is sunken, are all your products like this?
Answer: We are very sorry for the dent in the last batch of products. We improved the packaging in a timely manner, and the current inventory in the sales channel will no longer cause this problem. And we have also compensated customers who purchased defective products before.
Question 5: Are your products easy to use?
Answer: We have noticed that many customers are worried that they will not use it.
In our sales channels, we publish very detailed instructions for use. Detailed instructions are included in the product package when you receive it, and recipes for our ovens can be found on our official website. Customers who place an order on Amazon can contact my customer service team, which is online 24 hours a day.
We are more than happy to provide the best service