FAQs

Q:What if i have any problems with my order?

A:Please feel free to contact us at jimmy@sinergio.cn and we will do our best
to reply within 24 hours.

Q:How can i get notifications of any discount or sale offers?
A:You can sign up for our newsletter in the footer of the website.

Q:How long is the shipping time?

A:International Orders will be shipped depending on the fulfillment center the product is from.
1.Average transit times to USA:7-14 business days
2.Average transit times to UK,AUS,CAN,EUR:7-14 business days
3.Average transit times to international:12-25 business days


While most packages will arrive on time,there may be circumstances and delays that our carriers may experience such as unforeseen weather,international public holidays,natural disasters,etc.For this reason,we do not guarantee the exact delivery time.


Due to the high volume of orders we are receiving,your shipment may take longer than usual.Rest assured,we are working hard to get everything out ASAP.We know it may be frustrating to wait longer than expected for your order,but the one thing we don't want to do is sacrifice the quality of our products.Thanks for understanding.Please feel free to reach out to us if you have further questions.

Q:When will my order ship?
A:Due to high volume of orders we are receiving,please allow 3-7 working days
of processing and production time for your order to ship out.Rest assured the
team is doing everything they can to ship out as fast as possible.

Q:Where do you ship from?

A:We ship from our partnered factories located in China.So,please expect your items to be shipped separately(if you order more than one item)to ensurefaster shipping.Big packages takes longer the ship.

Q:Where are you based?

A:We are a boutique online business with supplier partners and fulfilment centres in various countries.Our head office is based in China.

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